Specializing in logistics management for the Action Sports Industry, we provide culturally compatible partnerships to help you improve and grow.
Our consistent and reliable logistics systems will help you improve operational and cost efficiencies – while our flexible services, personalized support, and logistics network will help you grow your business.
Order fulfillment, generally speaking, is the complete process from the point of sale to the delivery of a product to the customer, including the way a company responds to a customers order. More specifically, as a logistics function, it is the act of distribution.
ASL separates this function into two separate categories, B2C Fulfillment & B2B Distribution – and we do both from our distribution center with guaranteed on-time delivery and order accuracy, discounted shipping rates, and same-day shipping on qualified orders.
B2C Fulfillment is a complete direct-to-consumer order management system, where we receive orders through your e commerce platform, then pick, pack, and ship products directly to your customers. We manage the process from end to end including communicating directly with the customer to confirm their order has shipped and provide tracking information.
We can manage all of your backend functions too, including allocating and updating stock; finalizing fulfillment through invoicing or other tasks as dictated by your operational processes; and solving order issues when they arise – including returns and replacements.
B2B Distribution typically involves wholesale order management – shipping bulk quantity orders direct to your retailers from our distribution center. Again, we can manage this process in its entirety, including providing accessible customer service to your sales representatives and your merchant partners.
The specifics as to how we manage your distribution is determined by your unique needs and desired operational workflows. But, generally speaking, we receive, pick, pack, and ship the order from our warehouse direct to your retail customers. We also completely manage quality control and inventory so that you can keep selling.
Reverse Logistics, our fast and easy returns process, is how we recover your products and inventory from customers. We manage every aspect as efficiently as possible to have items shipped back to the ASL warehouse, where we can either return it to stock or quality control as needed – your inventory is automatically updated accordingly.
Even though we guarantee order accuracy and on time delivery – things happen and returns can be a reality, however infrequent. When a return or replacement is necessary, we make it easy for you and your customer by providing a free shipping return label. We also send replacement orders with no shipping cost accrued by the customer.
Warehousing is simply storing goods that will be sold or distributed later. Warehouses safely and securely store products in an organized way to track where items are located, when they arrived, how long they have been there, and the quantity on hand.
Often the terms “warehouse” and “distribution center” are used interchangeably, but technically, a warehouse provides nothing more than storage. A distribution center, on the other hand, stores product but also fulfills orders.
ASL does both, meaning, whether we distribute/fulfill your orders or not we can still store it in our secure facility. But, as described above, we also distribute your inventory from our warehouse. Regardless, we handle your inventory practically the same way. We receive it, implement quality control measures, stock and store the items, and manage your inventory.
In addition to storing your inventory and shipping out your orders, we can also help you move your sourced or manufactured products from the supplier to our warehouse as part of our add-on supply chain management services.
As action sports experts our QC measures are the best in the business – helping you stay on top of suppliers, monitor each batch of inventory, make better decisions around future purchases, and keep customers happy – saving you time and money.
When we receive your inventory we first identify and count it, we then inspect it to ensure your quality specifications have been met and therefore able to meet customer expectations. Once we have verified the quantity and quality we update your inventory and communicate with you directly so you know your product is on hand and in good condition.
Plus, as industry and product experts, we can help you troubleshoot and solve quality issues quickly through accessibility and direct contact with your team and partners, and even your customers if you wish – minimizing your stress and improving customer satisfaction.
When you partner with ASL you gain access to our logistics network and shipping discounts to help you move everything from raw materials to finished goods throughout your supply chain.
We provide personalized, accessible services that can help you with imports and exports, freight forwarding, cross-docking, shipment consolidation, and more. If you need it shipped by truck, train, or boat we can help.
Serving our partners is what we do best, because we employ knowledgeable and friendly individuals who are stoked about actions sports – then we empower them to solve problems.
Our people are part of the action sports industry not just by profession, but as passionate end users of your products. They are product and industry experts who are easily accessible, responsive, and empathetic – helping you solve customer issues, manage quality problems, overcome logistics challenges, and more.
For wholesale distribution partners we offer direct access for your entire team including your sales representatives – shortening the feedback loop and improving the efficiency of managing customer expectations. We can also provide direct access to your retail and merchant partners, freeing up your time to focus on other things – like driving revenue.
We can accommodate direct-to-consumer clients too. Although, this requires a customized service agreement we do offer live chat, email, and phone services responding to your customers’ questions quickly and addressing their needs directly – again, freeing you and your team up for other tasks.